Designed by SimonSolutions
Frequently Asked Questions

Video Tutorials

We're currently recording and editing our tutorial videos. In the meantime, the CharityTracker videos below are very similar to the functionality of Oasis Insight.
Oasis Insight Overview
A brief overview of Oasis Insight.
Managing SNAP Outreach - Assistance Requests
Using the Assistance Request feature you can easily and simply manage SNAP outreach at your agency.
How to log in for the first time
This video will show you the steps involved in logging into CharityTracker for the very first time
How to recover your password
If you have forgotten your password, this video will show you how to create a new password
How to add a Bulletin
Adding a bulletin is a simple way to instantly to communicate with your entire CharityTracker community
Working with Cases
This video with show you the different aspects of working with cases in CharityTracker
About the My Agency tab
Learn about the different sections of the My Agency tab, including creating reports
About the Agencies tab
Learn how to find other Agencies and Agents in CharityTracker
How to change your password
This video will walk you through the steps to change your password
Send a CharityTracker invitation
It's easy to send an automatic email inviting an organization to join your CharityTracker network
About the Admin tab
This video covers each section of the Admin tab.